FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please expect a replacement to be issued within 6 to 12 business days from the time your claim is submitted.
Shopping Information
1. How can I place an order on Woodfleck?
Visit our website, browse through our collection, and add your desired items to the cart. Follow the simple checkout process to place your order.
2. Are there measurement guides available for your products?
Yes, we provide detailed size guides for each product to help you make the right selection. You can find this information on the product page under Measurement button.
3. Can I modify or cancel my order after it's been placed?
Yes, You can modify or cancel your order before order confirmation. Once an order is confirmed, modifications or cancellations may not be possible.
4. How long does it take for an order to be delivered?
Our standard delivery time is 8-10 working days. We make each piece from scratch upon receiving your order, ensuring it's crafted with care.
5. Can I change the delivery address after placing an order?
Yes, you can request a change of delivery address any time before the order is dispatched. Reach out to us, and we'll assist you.
Payment Information
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, online bank transfers, cash-on-delivery and other secure payment gateways. Details are available at checkout.
2. Is my payment information secure on your website?
Yes, we prioritize the security of your payment information. Our website employs industry-standard encryption protocols to ensure a secure transaction environment.
3. Do you offer cash on delivery (COD) as a payment option?
We provide cash-on-delivery for orders valued under Rs. 10,000. However, for orders exceeding this amount, we require a 30% prepayment.
Order & Replacements
1. How can I track the status of my order?
Once your order is dispatched, you'll receive a text message with a tracking ID from the courier company. Use this ID to track your shipment.
2. What should I do if I receive a damaged item?
If your item is damaged, contact our customer service immediately. We'll guide you through the replacement process and ensure a hassle-free resolution.
3. Can I replace or return an item if I change my mind?
We understand that preferences may change. While we can't accept returns for change of mind, we can guide you through the order cancellation process before confirmation.
Ordering from Woodfleck
1. Do you ship internationally?
Currently, we primarily serve customers within Pakistan. International shipping options may be available in the future.
2. Do you ship to P.O. box addresses?
Unfortunately, we do not ship to P.O. box addresses as our courier partner doesn't provide services to these locations.
3. Are there any additional charges for shipping within Pakistan?
No, we offer free delivery across Pakistan. Replacements for damaged items are also free of any shipping costs.
4. How can I contact Woodfleck for further assistance?
For any additional inquiries or assistance, please reach out to our customer service team at info@woodfleck.com (OR) call/whatsapp us at 0339-4171000. We're here to help!